Started phones today. Right after lunch Liz came in and asked three of us to take some calls to help out and get the cue down. This was my first try on phones and was actually a lot of fun. I had no one yell and me and was told by a number of people how much they love Shopify and the Guru's. Made me realize how incredible this team is and how much we support our massive customer base. Since it seems that only the new stores call in (mostly) they get a good vibe about us right off the bat. Then, as they learn to support themselves further down the road, they still love the Guru's, but don't need them as much anymore.
I ended up hanging around the office for an extra two hours today, which allowed me to hit 70 for the first time. 70 is the magical number that all of the Guru's are expected to hit on a regular basis, 70 interactions. I was encouraged to push through and hit 70 in my second week, which is exciting, and also sucks because there is no record of it as I am not yet on reporting.
I am very excited to get setup with reporting so I can hit 70 properly and know that i actually did it. A personal goal I guess.
Dylan